City
of Gatlinburg
Finance Department
P.O. Box 5
Gatlinburg TN 37738
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What
is Direct Payment?
It is a FREE service provided by the City of
Gatlinburg. This plan allows participating customers
to pay their monthly Utility bill directly from their
designated financial institution checking or savings
account. The Plan will save you time (fewer checks to
write) and postage. The plan eliminates charges for
late payments resulting from checks lost or stolen or
delayed in the mail. The Plan is very convenient when
you are out of town or on vacation. |
How
Does the Plan Work?
Each month you will receive your City of Gatlinburg Utility
Bill detailing your current utility charges, previous
balance, payments and credits. Your bill will indicate
the amount that will be deducted from your designated bank
account. The direct payment (ACH Debit) will be
deducted on the due date (or the first business day
following the due date). Your monthly bank statement
is your proof of payment and will show the amount and date
of your direct payment/ACH Debit. If you have a
question regarding your direct payment, or the amount
differs from your bill, you must notify the City of
Gatlinburg and your financial institution within sixty (60)
days of the statement date. |
What
are the terms?
You must authorize the Direct Payment Plan by returning to
us a signed Direct Payment Authorization Form. The
amount of the Direct Payment may vary each month and will be
stated on your monthly Utility bill as the "Total Now
Due". Direct Payment will continue as long as
your account remains in good standing or until you request a
change. Only one attempt to transfer funds will be
made per month. An account with a payment rejected by
your financial institution because of insufficient funds
will incur a $20.00 Service Charge and late penalty.
The City of Gatlinburg will have no liability whatsoever if
such payment rejection may be cancelled by the City of
Gatlinburg on any account for which direct payment is
rejected more than once within a 12 month period. If
the City of Gatlinburg finds it necessary to terminate this
agreement, written notice will be sent to the Customer. |
How
do You Sign Up?
Print out the Direct
Payment Authorization Form by
clicking on the underlined link and once it is filled out,
sign it and send it back into the City of Gatlinburg with a
voided check from your checking account (checking account
deposit slips are not acceptable). Continue to pay by
check until you see the words "Bank Draft - Do Not
Pay" printed on your bill. This Authorization
will remain in effect until the City of Gatlinburg has
received written notification of its termination in such
time and manner as to afford the City of Gatlinburg a
reasonable opportunity to act on it.
Click
here to print out the Direct
Debit (ACH) Authorization Form.
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If
you should have any questions or remarks please click on the
envelope and send us an e-mail.
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